I had severe transmission issues. Took the vehicle to MT. Kim, the owner/manager, was very helpful and gave me several options ... new, rebuilt or used. The vehicle was older and had lots of miles on it. Decided to get a used transmission from a local salvage yard. She located it and suggested this would be a good option for repair. I must say I was skeptical and worried about this repair method. After 6 weeks, the transmission is running well and it appears the corrective action is fine. Overall, thus far, I am pleased with the service provided and Kim's management. From what I am told, she is from a family of Mr Transmission ownership and I will vouch for her professionalism and managerial expertise.